Shipping policy

Murphy Bed NYC provides free or flat rate shipping only to the continental United States. We can arrange shipping to other areas, please call for any requests outside of this area. We carefully package all murphy bed units and other items to reduce damage in transit. Please inspect your packages on arrival and note on the delivery receipt any observed damage. Should there be any concealed damage, you must notify us in writing within 3 days. Our processing time is 1- 5 business days from the time the order is placed until it will be ready to ship. Transit time will usually take an additional 5 to business 10 days depending on the proximity from our location to yours. 

Free shipping excludes Alaska, Hawaii, U.S. Protectorates and remote or hard to reach areas (e.g. Martha’s Vineyard). In the rare event that this additional charge was not collected in checkout, a customer service representative will contact you to approve this charge prior to shipping your order. Orders shipping to Alaska will have an add-on shipping cost of $200. Orders shipping to Hawaii will have an add-on shipping cost of $300.

Once your delivery is schedule and confirmed, if you are not home to accept the delivery, you will be responsible for all shipping, storage, and manufacturer charges (Cancellation & Restocking fees). Certain circumstances impede delivery such as unusual driveways, narrow or winding roads, dirt or gravel roads or other obstacles. It is the customer’s responsibility to inform us of any of these types of problems at the time of placing the order. Murphy Bed NYC is offering free curb side delivery. To have an inside delivery, please contact us before placing an order to have it scheduled. (additional charges will apply for inside delivery). Please be advised that we do not offer assembly services for our products. We advise you to hire a fully insured and qualified furniture assemblers. Murphy Bed NYC is not responsible for shipping costs on merchandise not delivered due to a shipping company’s inability to deliver to a particular location. If a shipment is returned to Murphy Bed NYC due to these type of circumstances, the customer will be responsible for shipping any incurred shipping charges. 

Before delivery:

  • Have someone there over the age of 18 to sign for your delivery.
  • Street access must be at least 10 feet wide.
  • There can be no vehicle weight restrictions on the roads leading to your home.
  • Overhead street clearance must be at least 14 feet high.

During delivery:

  • Inspect the packaging and note on the delivery ticket any damage. 
  • When receiving delivery, please make sure to check the size and color of your product. This information can be found on the side of the box.

After delivery:

  • Contact Murphy Be NYC to inform us of any missing items, damaged panels or any other issues before assembly process. Should there be any concealed damage, you must notify us in writing/email within 7 days.

Please note during COVID-19, shipping companies that we use change policies depending on the current events.